Privacy Policy

At Twortechnology Private Limited ("us", "we", or "our"), we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our device lifecycle management services.

Please read this privacy policy carefully. If you strictly disagree with the terms of this privacy policy, please discontinue the use of our Site and Services.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

• Personal Identifiers: Name, email address, phone number, postal address, and IP address.
• Device Information: Model, IMEI/Serial number, operating system, and purchase history required for service requests.
• Usage Data: Information on how you interact with our website, such as pages visited, time spent, and referral sources.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze trends, and administer the website.

2. How We Use Your Information

We use the collected information for various business purposes, including but not limited to:

• Service Fulfillment: To process repair requests, schedule pickups, manage warranties, and deliver protected devices back to you.
• Communication: To send you updates about your service request, vital account notices, and promotional material (if opted in).
• Improvement: To analyze user behavior and improve our website functionality, service offerings, and customer support.
• Security: To detect, prevent, and address technical issues, fraud, or abuse of our services.

3. Data Security

We implement industry-standard security measures to protect your personal information. Our security practices include:

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions.
• Regular Audits: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except as described below:

• Service Providers: We may share data with trusted third-party vendors (e.g., logistics partners, payment processors) who assist us in operating our website and conducting our business.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate information).
• The right to object to our processing of your personal data.
• The right to withdraw consent at any time where we relied on your consent to process your personal information.

6. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: twortechnologyservices@gmail.com
• Phone: +91 63671 07227
• Address: 18A, First Floor, Shree Ram Mandir, Govind marg, Aadarsh Nagar, Jaipur – Rajasthan-302004